Subscription cancellation
Cannot cancel a subscription? Still being charged after cancellation? The law is on your side.
The Digital Markets, Competition and Consumers (DMCC) Act 2024 subscription rules (live Spring 2027) require businesses to make cancellation as easy as sign-up. Until then, the Consumer Contracts Regulations 2013 give you a 14-day cooling-off period.
Get cancellation helpWhat is your situation?
Cannot cancel
The company makes it impossible to cancel, hides the option, or ignores your requests.
Still being charged
You cancelled but they keep billing you. Reclaim continued payments after cancellation.
Auto-renewed at higher price
Your subscription auto-renewed at a higher price without clear consent.
Your rights
CCR 2013: 14-day cooling-off period for online/distance subscriptions
CRA 2015 s.49-52: services must be provided with reasonable care and skill
DMCC Act 2024 (Spring 2027): cancellation must be as easy as sign-up, with reminder notices before renewal
Direct Debit Guarantee: your bank must refund unauthorised or incorrect direct debit payments
Section 75 (credit card): if you paid by credit card, your card issuer is jointly liable
DMCC Act 2024: coming in spring 2027
When the DMCC subscription rules go live, businesses will be required to send clear renewal reminders, provide a simple one-click cancellation mechanism, and stop billing immediately upon cancellation. Until then, use CCR 2013 and CRA 2015 as your legal basis.
Stop paying for something you do not want
EvenStance generates a cancellation demand letter citing the right legislation. Motor finance (PCP and HP) claims are free, and so is checking any other case. Quick Resolution is £9.99 once for a straightforward case, and Starter is £19.99 a month.
Start your cancellation claim