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How to File a Chargeback with Nationwide Building Society

Everything you need to dispute a transaction with Nationwide Building Society, including the best method, required documents, and expected timelines.

PhoneBranch
Disputes Phone

0800 464 3139

Typical Timeline

10-15 working days

Submission

Phone, Branch

Step-by-Step Chargeback Process

1

Contact Nationwide Building Society via Phone or Branch

2

Explain the transaction you want to dispute and the reason

3

Provide all required documentation (see below)

4

Nationwide Building Society will investigate and may issue a provisional credit

5

Wait for the investigation outcome (typically within the stated timeline)

6

If your chargeback is rejected, consider Section 75 (credit cards) or the Financial Ombudsman

Required Documents

  • Transaction details
  • Written description of dispute
  • Evidence of merchant contact

Tips for Nationwide Building Society

  • •Nationwide is known for being consumer-friendly in disputes
  • •Visit a branch with all documentation for faster processing

Section 75 vs Chargeback

If you paid with a credit card and the transaction was between £100 and £30,000, you may have a stronger claim under Section 75 of the Consumer Credit Act 1974. This makes Nationwide Building Society jointly liable with the merchant.

Chargeback is useful for debit card purchases or credit card purchases under £100, where Section 75 doesn't apply. You can submit both a Section 75 claim and a chargeback simultaneously.

Frequently Asked Questions

How do I file a chargeback with Nationwide Building Society?

You can file a chargeback with Nationwide Building Society via Phone, Branch. Call 0800 464 3139 to speak to their disputes team.

How long does a Nationwide Building Society chargeback take?

10-15 working days

What documents do I need for a Nationwide Building Society chargeback?

Transaction details. Written description of dispute. Evidence of merchant contact

Need Help With Your Nationwide Building Society Chargeback?

Frank can build your chargeback evidence pack, draft dispute letters, and guide you through the entire process.

Let Frank build your chargeback case