How to Cancel BT
Everything you need to cancel BT, including the best method, what to say to retentions, and your legal rights.
0800 783 1401
14 days
Remaining monthly charges to contract end
Step-by-Step Cancellation Guide
Call BT on 0800 783 1401
Say 'cancel my contract' to the automated system
Speak to the cancellations team
30 days notice required for broadband
Request a final bill and confirmation in writing
What to Say When They Try to Keep You
- •BT retentions can offer 30-50% discounts
- •Mention switching to a provider using Openreach (cheaper options)
- •Ask about their 'Complete Wi-Fi' deals if you want to stay
Your Legal Rights
Your cancellation rights are protected under Communications Act 2003, CCR 2013. For new contracts, you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund.
Under the Consumer Contracts Regulations 2013, subscription services purchased online or by phone must allow cancellation without penalty during the cooling-off period. Companies that make cancellation unreasonably difficult may be in breach of consumer protection law.
Frequently Asked Questions
How do I cancel BT?
Call BT on 0800 783 1401 Say 'cancel my contract' to the automated system Speak to the cancellations team 30 days notice required for broadband Request a final bill and confirmation in writing
Is there an early termination fee for BT?
Yes — Remaining monthly charges to contract end
What are my legal rights when cancelling BT?
Your cancellation is protected under Communications Act 2003, CCR 2013. You have a 14-day cooling-off period for new contracts.
Need Help Cancelling BT?
Frank can draft a cancellation letter, enforce your rights, and make sure you don't get stuck paying for something you don't want.
Let Frank handle it